Return Policy

Last Updated: July 3, 2026

We want you to feel confident when shopping with Loyalice. This Return Policy explains how returns, refunds, exchanges, damaged items, and order issues are handled.

1. Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

  • In new, unused, and resalable condition

  • In its original packaging whenever possible

  • Complete with all parts, accessories, manuals, hardware, and included materials

  • Accompanied by proof of purchase or order information

Returns requested after 30 days may not be accepted.

2. How to Start a Return

To start a return, please contact us at support@loyalice.com with:

  • Your order number

  • The item you want to return

  • The reason for return

  • Photos of the item and packaging, if requested

Please do not send items back without return authorization. Returns sent without authorization may be delayed, refused, or ineligible for refund.

3. Return Shipping Costs

Unless the return is caused by our error, a defective item, a damaged item, or an incorrect item received, customers are responsible for return shipping costs.

Original shipping fees, handling fees, delivery service fees, and other non-product charges are non-refundable unless required by law or unless the return is due to our error.

For large or oversized items, return shipping costs may be higher than standard parcel shipping. If we provide a prepaid return label or arrange return freight, the return shipping cost may be deducted from your refund unless the return is due to our error.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Items returned more than 30 days after delivery

  • Used, assembled, installed, modified, damaged, or altered items

  • Items missing parts, accessories, manuals, or original packaging

  • Clearance, final sale, open-box, or specially marked non-returnable items

  • Custom, personalized, or made-to-order products

  • Gift cards or promotional items

  • Items damaged due to misuse, improper assembly, improper storage, normal wear and tear, accidents, or unauthorized repair

We reserve the right to refuse returns that do not meet the requirements of this policy.

5. Refunds

After we receive and inspect your returned item, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to post the refund to your account.

If the returned item is used, damaged, missing parts, not in original condition, or not properly packaged, we may deduct a reasonable amount from the refund or refuse the return.

6. Exchanges

If you would like to exchange an item, please contact us at support@loyalice.com. Exchanges are subject to product availability.

In some cases, the fastest solution may be to return the original item for a refund and place a new order for the replacement item.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, missing parts, or incorrect, contact us within 7 days of delivery at support@loyalice.com.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

  • A description of the issue

After review, we may offer replacement parts, a replacement product, repair support, return authorization, a refund, or another appropriate solution.

For freight deliveries, if visible damage is present at delivery, please note the damage on the delivery receipt before signing, if possible.

8. Refused Deliveries and Failed Delivery Attempts

If an order is refused at delivery or cannot be delivered due to an incorrect address, missed appointment, or customer-related issue, return shipping costs, storage fees, redelivery fees, or carrier charges may be deducted from any eligible refund.

Please contact us before refusing a delivery so we can help determine the best solution.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@loyalice.com.

We will try to cancel the order before it ships. However, once an order has been processed, packed, or shipped, cancellation may no longer be possible. Shipped orders may need to be handled as returns under this policy.

10. Refunds for Out-of-Stock or Unavailable Items

If an item becomes unavailable after your order is placed, we may contact you with replacement options, backorder information, or cancellation options. If your order is canceled due to product unavailability, we will issue a refund to the original payment method.

11. Warranty-Related Issues

This Return Policy covers returns within the return window. Warranty coverage, if any, may be provided separately and may vary by product. Warranty claims may require proof of purchase, photos, product information, and a description of the issue.

Damage caused by misuse, improper assembly, improper care, unauthorized modification, normal wear and tear, weather exposure beyond intended use, or accidental damage may not be covered.

12. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Potato Creation Co.
765 RUSSEL AVE
MONTEREY PARK, CA 91755, US
Tel: +1 626 781-7858
Email: support@loyalice.com