Shipping Policy

Last Updated: July 3, 2026

Thank you for shopping with Loyalice. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Area

We currently ship within the United States. Certain remote locations, PO Boxes, APO/FPO addresses, freight-restricted areas, Alaska, Hawaii, U.S. territories, or international destinations may be unavailable or may require additional shipping arrangements.

If an order cannot be shipped to the address provided, we will contact you using the information submitted with your order.

2. Order Processing Time

Most orders are processed within 1–3 business days after payment is successfully confirmed. Business days are Monday through Friday, excluding weekends and public holidays.

Processing time may be longer during peak seasons, promotional periods, inventory updates, severe weather, or other circumstances beyond our control.

3. Estimated Delivery Time

Estimated delivery times vary depending on the product, destination, warehouse location, and carrier service.

General delivery estimates:

  • Small parcel delivery: approximately 3–10 business days after shipment

  • Oversized or freight delivery: approximately 5–15 business days after shipment

Delivery estimates are provided for convenience only and are not guaranteed unless expressly stated in writing.

4. Shipping Methods

Depending on the size, weight, quantity, and destination of your order, we may ship using parcel carriers, freight carriers, or other logistics providers.

Large or heavy items may be shipped by truck freight and may require a delivery appointment. Freight delivery is typically curbside delivery unless otherwise specified. The carrier may not provide inside delivery, unpacking, assembly, or packaging removal.

5. Shipping Fees

Shipping fees, if applicable, will be shown at checkout before payment is completed. Some products or promotions may include free shipping. Additional fees may apply for remote areas, special delivery requests, address changes, failed delivery attempts, storage, redelivery, or other carrier-related services.

6. Multiple Packages or Shipments

Orders containing multiple items may ship separately from different warehouses or at different times. You may receive more than one tracking number for the same order.

7. Tracking Information

Once your order ships, we will provide tracking information when available. Tracking updates may take 24–48 hours to appear after the carrier receives the package.

If tracking shows no movement for several business days, please contact us at support@loyalice.com and we will assist with checking the shipment status.

8. Address Accuracy

Please make sure your shipping address, phone number, and email address are correct before placing an order. We are not responsible for delays, failed deliveries, additional fees, or lost packages caused by incorrect, incomplete, or outdated shipping information.

If you need to change your shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

9. Delivery Appointments for Freight Orders

For freight deliveries, the carrier may contact you to schedule a delivery appointment. Please respond promptly to avoid delays, storage fees, or redelivery charges.

If you miss a scheduled freight delivery or refuse delivery without prior authorization, additional fees may apply and may be deducted from any eligible refund.

10. Damaged, Missing, or Incorrect Items

Please inspect your package as soon as it arrives. If your item arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery at support@loyalice.com.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

For freight deliveries, if there is visible damage to the carton or pallet, please note the damage on the delivery receipt before signing, if possible.

We will review the issue and may offer replacement parts, a replacement item, repair support, return authorization, or another appropriate solution.

11. Lost or Stolen Packages

If tracking shows that your package was delivered but you cannot locate it, please first check around your property, with household members, neighbors, building management, or the carrier.

If the package still cannot be found, contact us at support@loyalice.com. We will assist with a carrier investigation when possible. Loyalice is not responsible for packages that are confirmed as delivered to the correct address, but we will do our best to help resolve the issue.

12. Shipping Delays

While we make reasonable efforts to ship orders within the estimated timeframe, delays may occur due to inventory availability, carrier delays, weather conditions, holidays, high order volume, incorrect address information, or other events outside our control.

If a significant delay occurs, we may contact you with updated information or available options.

13. Order Cancellation Before Shipment

If you wish to cancel an order, please contact us as soon as possible at support@loyalice.com. We will try to accommodate cancellation requests before the order ships. Once an order has been processed, packed, or shipped, cancellation may no longer be possible and the order may need to be handled under our Return Policy.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

Potato Creation Co.
765 RUSSEL AVE
MONTEREY PARK, CA 91755, US
Tel: +1 626 781-7858
Email: support@loyalice.com